Having Problems with the Download ?

If you are using:

Chrome

Depending on whether you’re using Chrome on a mobile device or a desktop, there are different ways to find and view your downloaded files.

https://support.google.com/chrome/answer/95759?hl=en 

Firefox

Where to find and manage downloaded files in Firefox.

https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox#w_how-do-i-access-my-downloads_2

Windows
Where are downloaded files saved?

When you download files, Windows usually saves them in the Downloads folder, which is located under your user name in the Users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you are saving the file, you can choose to save it to a different folder. Some different types of files are saved to different folders by default. For example, if you right-click a picture on a webpage and then choose Save Picture As from the menu, the picture will be saved to the Pictures folder by default. If you’re not sure where the file was saved, you can search for it from the Start menu

OS X Yosemite

Downloads folder

https://support.apple.com/kb/PH18913?locale=en_US

OS X Mavericks

Downloads folder

https://support.apple.com/kb/PH14178?locale=en_US

If you are using a mobile device you may need to download an application to unzip the files before you can play them.